We are now integrating multi-factor authentication (MFA) into our Client Portal and iA Private Wealth mobile app to add an extra layer of security for your accounts.
MFA is a 2-step validation process requiring you to provide 2 types of information to confirm your identity.
It provides an additional layer of security to the sign-in process in order to ensure it is really you who is trying to access your accounts and reduces your risk of becoming a victim of identity theft, online fraud and account hacking.
When logging into your Client Portal (web browser) or the iA Private Wealth mobile app, you will be prompted to enter your username and password, followed by the security code that will be provided to you through the authentication method you have selected.
There are four methods for generating your security codes. One method is sufficient; however, you may set up more than one method.
Note that a security code can only be used once. A new code will be required at every login, unless you have enabled biometric on the mobile app.
Set-up takes just a few minutes. Click on a method below to find out how to set it up.
Receive security codes via text message (SMS) to your mobile phone.
How to configure text message (SMS) - web browserReceive security codes via voice call to your mobile or landline phone.
How to configure voice call - web browserDownload Google Authenticator app on your mobile phone to generate security codes.
How to configure Google Authenticator - web browserDownload Okta Verify app on your mobile phone to generate security codes.
How to configure Okta Verify - web browseriA Private Wealth has integrated multi-factor authentication (MFA) into its Client Portal and mobile application to add an extra layer of security for clients’ accounts. This is to ensure that it is really you who is trying to access your accounts. It also reduces your risk of becoming a victim of identity theft, online fraud and account hacking.
Yes, it is. iA Private Wealth, as well as the entire iA Financial Group of Companies, is implementing this security mechanism, which is being adopted more and more throughout every major company.
The protection your Client Portal and mobile app offers ensures it is really you who is trying to access your accounts at each login. It is important for iA Private Wealth that its clients are protected anytime they are logging into their portal to access their accounts.
If you are using the mobile application and you have biometric authentication set up, you will not need to set up your MFA options unless you reset or turn off biometrics on your device.
No, you don't need a mobile phone to receive one-time security codes. You can also use a landline to receive your code by voice message.
If you are using the mobile application and you have biometric authentication set up, you will not need to set up your MFA options unless you reset or turn off biometrics on your device.
You can only enter one phone number per authentication method.
The same authentication methods are active for both client portal and mobile app. If you have biometrics set up on your device, MFA will not be prompted.
When logging into the client portal, or mobile browser you have the ability to select an option of not having to complete MFA for 30 days. Once the 30-day period expires, you will need to enter in your MFA details again.
If you use the mobile app and you have biometric authentication set up on your device, you will not be prompted to enter your MFA details again unless you reset your biometric settings or login from a different browser or device.
Codes received via SMS and voice call are valid for 5 minutes.
One-time security codes through SMS or voice message provide a higher level of security to protect your iA Private Wealth account information.
Yes, your account can be accessible across Canada, in the United States and in most countries. The MFA is however usable only with the device(s) with which it is configured before leaving.
You can reset and re-choose your authentication methods from the Client Portal menu:
When in the Client Portal, click on the person icon:
Please note, there is no option to reset your MFA options in the mobile application at this time.
What should I do if I have poor or no cellular reception within Canada?
If you have poor or no cellular reception while in Canada, try Wi-Fi calling. This smartphone feature is available from your mobile phone carrier and allows you to receive text messages (SMS) over a Wi-Fi connection when you have little or no cellular network coverage. Please contact your wireless provider for more information. Please note it may take up to 3 minutes to receive an SMS code.
Alternatively, we recommend you have a secondary authentication method set up which will allow you to complete the MFA verification, for example OKTA Verify or Google Authenticator. These authentication methods only require Wi-Fi.